EasyBets takes your privacy seriously. We only collect what's necessary, we never sell your data to third parties, and you have full control over your information.
1. Introduction & Scope
Welcome to EasyBets. This Privacy Policy explains what information we collect when you use the EasyBets platform, how we use it, who we share it with, and what rights you have.
This Privacy Policy applies to the EasyBets website, mobile application, and all digital services. By using our platform, you agree to this policy. If you do not agree, we ask that you refrain from using the platform.
We understand that people in Bangladesh are conscious and careful about their personal information. With that trust in mind, EasyBets has built its privacy policy to be clear, straightforward, and easy to understand.
2. What Information We Collect
EasyBets collects different types of information in different situations. The detailed categories are outlined below:
2.1 Information Collected at Registration
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential Address & Country
- Preferred currency & language
- Username & Password (Encrypted)
2.2 Information Collected During KYC Verification
- Copy of National ID or Passport
- Recent utility bill or proof of address
- Selfie or photo ID (where applicable)
2.3 Automatically Collected Information
| Data Type | What We Collect | Why It's Collected |
|---|---|---|
| Device Information | IP address, browser, OS | Security & Fraud Prevention |
| Cookies | Session Tokens, Preferences | A seamless experience |
| Log data | Login time, activity | System Security |
| Transactions | Amount, Time, Method | Financial records |
| Gaming Data | Bet History, Results | Service improvement |
3. How Your Information Is Used
EasyBets uses the information it collects for the following purposes:
Account management
Your basic information is used to create, verify, and secure your account.
Service delivery and improvement
Your data is used to keep betting, gaming, and payment services running smoothly and to improve your overall experience.
Security & Fraud Prevention
Device and log data is used to detect suspicious transactions and account activity.
Customer Support & Contact
Your contact information is used to provide support, send important updates, and share promotional offers.
Legal Compliance
Information required to comply with regulatory authority guidelines is retained accordingly.
4. Who Your Information Is Shared With
EasyBets never sells or rents your personal information. However, limited data may be shared in certain specific circumstances:
Payment Processors: Only the financial information necessary to complete a transaction is shared. Legal Obligation: Information may be disclosed in response to a court order or at the request of a regulatory authority. Technology Partners: Technology service providers receive limited data to operate the platform, and are bound by strict confidentiality agreements.
5. Cookies & Tracking Technologies
EasyBets uses cookies and similar technologies to enhance your experience. We use three types of cookies:
- Essential Cookies: Strictly necessary for login sessions and security. These cannot be disabled.
- Functional cookies: To remember your language, currency, and preferences.
- Analytics Cookies: To understand how the platform is used — fully anonymised.
Non-essential cookies can be disabled through your browser settings. However, doing so may cause some features to not work as intended.
6. Data Security Measures
EasyBets follows the highest industry standards to protect your information:
- 256-bit SSL/TLS Encryption — Maximum protection for data transmission.
- AES-256 encryption at rest — For stored data.
- Two-Factor Authentication (2FA) — to prevent unauthorized access to your account.
- Regular security audits — by third-party cybersecurity specialists.
- Separate Database — Financial data is stored on separate servers from all other information.
- Firewall & DDoS Protection — The latest technology to defend against cyber threats.
Use a strong password, never share it with anyone, and avoid logging in on public Wi-Fi. If you notice anything suspicious, contact support immediately.
7. How Long Is Your Data Retained
EasyBets does not retain any information longer than necessary:
- Active Account Data: For as long as the account remains active.
- Financial transaction records: Generally 5–7 years, as required by law.
- KYC documents: 5 years after account closure.
- Data After Account Closure: Deleted within 30–90 days.
8. Your Rights
EasyBets fully upholds your privacy rights:
Right to Access
You have the right to know what information we hold about you.
Right to Rectification
You can request corrections to any inaccurate or incomplete information.
Right to Erasure
In certain circumstances, you may request that your data be deleted.
Right to object to processing
You can request to stop receiving marketing communications at any time.
Data portability
You have the right to obtain a copy of your personal data.
Restriction of processing
In certain circumstances, you can request that the processing of your information be restricted.
To exercise any of your rights support@easybets.imto email us. We typically respond within 30 days.
9. Children's Privacy
EasyBets strictly does not serve anyone under the age of 18. We do not knowingly collect information from minors. If we become aware that a minor's data has been collected, it will be deleted immediately and the account will be closed.
10. Changes to This Policy
EasyBets may update this Privacy Policy from time to time. For significant changes, a notification will be sent to your registered email. The date of the latest update will always be shown at the top of this page. Continued use of the platform after any changes constitutes your acceptance of the revised policy.
11. Contact & Complaints
For any privacy-related questions or concerns:
- Email: support@easybets.im
- Subject: Write "Privacy Request" in the subject line
- Live Chat: Chat with us directly via the website's live support
- Response time: Usually within 2–3 business days
Your privacy is not merely a legal obligation for us — it is an ethical responsibility. EasyBets is committed to always being worthy of your trust.